USA

We want you to be completely happy with your Atlantic saxophone. If for any reason it's not right for you, you can return it to us within 14 days of delivery, provided the instrument is returned in mint condition, with all original accessories, packaging and documentation.

How to Arrange a Return

Before returning your saxophone, please email info@atlanticsax.com. We'll provide you with the return details and everything you need to send the instrument back to us.

Return Shipping

Return shipping costs are the responsibility of the customer. Saxophones must be securely packed using all original packaging and returned using a tracked and fully insured service.

The customer remains responsible for the instrument until it has been safely received by Atlantic London. We cannot accept responsibility for instruments lost or damaged during return transit.

Returns from the USA

We ship internationally on a DDP (Delivered Duty Paid) basis, meaning the price you pay at checkout includes the applicable import duties, tariffs and taxes - there are no unexpected customs bill when your saxophone arrives.

However, returning an internationally shipped instrument is more complicated than a domestic return. Customers are responsible for arranging and paying for return shipping, insurance and any costs associated with returning the instrument to the UK.

If you're based in the USA and would prefer to try an Atlantic saxophone before purchasing, we're currently working to establish a US retail partner. Please email info@atlanticsax.com and we'd be happy to contact you when Atlantic saxophones become available to try in the US.

Refunds

Once your saxophone has been received and inspected, we'll process your refund within 7 business days. Refunds will be made to the original payment method.

Condition of Returned Instruments

We cannot accept a return as being in original condition if the saxophone shows signs of damage, misuse or wear beyond what would reasonably be expected from trying the instrument.

All accessories, cases and promotional items supplied with the saxophone must also be returned in their original condition.

Questions?

If you have any questions about purchasing or returning an Atlantic saxophone, please contact us at info@atlanticsax.com. We're always happy to help.