Days to notify us
Contact us within 14 days of receiving your order.
Atlantic London Returns
Return Policy
We want you to be completely satisfied with your Atlantic London saxophone. If you change your mind, you can notify us within 14 days of receiving your instrument.
Original packaging
Please use all original packaging to protect the instrument.
Tracked and insured
Return the instrument using a secure and fully insured service.
How it works
Returning your instrument
Contact us
Email info@atlanticsax.com within 14 days of receiving your order. Please include your order number and tell us that you wish to make a return.
Prepare the instrument
Carefully place the saxophone, case, accessories and any promotional items back into their original packaging. We will provide the return instructions and return authorisation details.
Arrange the return
Send the order back within 14 days of notifying us. Unless the instrument is faulty or was supplied incorrectly, return shipping is arranged and paid for by the customer.
Receive your refund
Once the return has been received and inspected, we aim to process your refund within seven working days. Refunds are made to the original payment method.
Instrument condition
Please handle it with care
You may inspect the instrument as you would reasonably be able to in a shop. Please take particular care to avoid scratches, marks, dents, moisture damage or other signs of extended use.
We may make a reasonable deduction from the refund if handling beyond what is necessary to inspect the instrument has reduced its value.
Return shipping
Return shipping costs are the customer’s responsibility unless the item is faulty, damaged on arrival or supplied incorrectly.
We strongly recommend using a tracked and fully insured service. You remain responsible for the return until it has been safely received by Atlantic London.
Refunds
Refunds include the original standard delivery charge where required. Additional costs paid for an upgraded or express delivery service are not refundable.
We will issue the refund no later than 14 days after receiving the returned goods or satisfactory evidence that they have been sent back, where applicable.
Complete returns
Remember the accessories
All accessories, documentation and promotional items supplied with the instrument must also be returned. Missing or damaged items may result in a reasonable deduction from the refund.
Questions about a return?
We are here to help
Contact us before sending your instrument and we will guide you through the process.
This policy applies to purchases made directly from Atlantic London. Purchases made through an authorised dealer must be returned to that dealer in accordance with its returns policy. Nothing in this policy affects your statutory consumer rights.